How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Engineer1010 Your Own Question
Engineer1010
Engineer1010, Engineer
Category: Printers
Satisfied Customers: 2692
Experience:  MS Electrical and Computer Engg.
16465236
Type Your Printers Question Here...
Engineer1010 is online now

I have a Canon Pixma MG4250 printer. I have just bought a

Customer Question

I have a Canon Pixma MG4250 printer.
JA: What kind of computer or device are you printing from?
Customer: I have just bought a new Dell Laptop Computor powered by Windows 10 .
JA: How long has this been going on with your Pixma?
Customer: The problem is that the Computor does not recognise the Printer
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No
Submitted: 8 days ago.
Category: Printers
Expert:  Shefin replied 8 days ago.

Hi, my name is Shefin and welcome to JustAnswer. I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.

 

I may need to ask you further questions to give you a fully detailed answer.

 

How do you connect the printer to the computer? Is it using USB cable?

 

Have you recently changed any wireless settings or the router itself?

 

Are you able to copy like Xerox (photocopy) without using the computer?