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VanHilton M
VanHilton M,
Category: Printers
Satisfied Customers: 3074
Experience:  Computer Technician/ Sales Clerk at Roniel Jayectin
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I have recently received a new modem and now my MG3650

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I have recently received a new modem and now my MG3650 printer does not respond when i press print
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: wirelessly
JA: When did you last update the printer driver software?
Customer: not done it is a comparatively recent purchase
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no

Hi, I am VanHilton M Welcome to JustAnswer premium service, thank you for utilizing this service.

I will be assisting you to fix the issue you are having.

May I know what troubleshooting have you done?

 

Customer: replied 6 days ago.
Followed troubleshooter options but no issue identified

Can you please elaborate the issue so that I may assist you further?

 

Customer: replied 6 days ago.
no

if you get an offer for premium service please hold off on that for now. That offer is automatically generated by this website, not by me. I can offer you whatever is needed to solve your problem.

Disregard the remote service for 39, that is just an automated offer it does not apply in this case.

 

Customer: replied 6 days ago.
I have tried printing a recipe from the internet. it identifies my printer but when i press print it reads an error message

In most cases, the major culprit behind printer not responding error is lack of communication between your PC and printer. ... Press on the Setup button on your wireless Canon printer, go to Wireless LAN setup, and click on OK. You will now need to choose Easy Setup and confirm your choice by clicking on OK.

Customer: replied 6 days ago.
I can see no "set up button. Is it represented by a symbol?

In most cases, the major culprit behind printer not responding error is lack of communication between your PC and printer. ... Press on the Setup button on your wireless Canon printer, go to Wireless LAN setup, and click on OK. You will now need to choose Easy Setup and confirm your choice by clicking on OK.

Customer: replied 6 days ago.
I can only repeat my last response
  1. Hold the wifi button until the power light flashes.
  2. Press the black copy button.
  3. Press the wifi button.
  4. The wifi light will flash.
  5. On the router.
  6. Hold the WPS button for a few seconds.
  7. And then release.
  8. Both the power and wifi lights will flash. For more information click this link https://www.youtube.com/watch?v=p8Fdar2FhWA
Customer: replied 6 days ago.
I now have a green "fan" on the router which was not there before and the power light and the blue internet lights are constant. I
Does this mean the problem is fixed?

Did you click the link?

Customer: replied 6 days ago.
sorry for the delay, a paper jam. Thank you all is working now

You're welcome

VanHilton M and 4 other Printers Specialists are ready to help you