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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 10743
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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I have recently moved house I do not know how to reconnect

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I have recently moved house I do not know how to reconnect with my hp account
JA: What HP model do you have?
Customer: HP envy 5030
JA: How long has this been going on with your HP printer?
Customer: It was working perfectly and I am sure till is but I don't seem to be working with my computer an apple mac
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: No .all should work well.

Hi, my name is ***** ***** welcome to JustAnswer. I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.

How do you connect the printer to the computer? Is it using USB cable?

Are you able to copy like Xerox (photocopy) without using the computer?

Customer: replied 5 months ago.
USB cable

Please make sure you connect the cable properly to the computer and printer.

Then, follow the instructions below.

  1. Choose System Preferences from the Apple menu.

  2. Choose Print & Fax (or Print & Scan) or Printers & Scanners.

  3. Hold down the Control key as you click on the list (or free space) at the left, then choose “Reset printing system” from the menu that appears.

  4. Then, click the + (plus sign that you see on the Printers & Scanners window, and not on the keyboard) sign to add printer. Select your printer from the list.

    Note: Make sure that you are resetting the printing system before adding the printer.

  5. Try printing anything.

Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 10743
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Shefin and 4 other Printers Specialists are ready to help you

If we get disconnect, kindly dial 0207(###) ###-####/p>