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VanHilton M
VanHilton M,
Category: Printers
Satisfied Customers: 3551
Experience:  Computer Technician/ Sales Clerk at Roniel Jayectin
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I have a cannon515 printer that when printing A5 prints

Customer Question

I have a cannon515 printer that when printing A5 prints 1inch and then ejects paper causing a pile up as printer head tries to keep working.
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: all other printing appears Ok Wirelessly Occasionally it prints Ok
JA: When did you last update the printer driver software?
Customer: Not Recently
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: Nothing more to say as it does the same every time
Submitted: 18 days ago.
Category: Printers
Expert:  VanHilton M replied 17 days ago.


Hi, I am VanHilton M Welcome to JustAnswer premium service, thank you for utilizing this service.

I will be assisting you to fix the issue you are having.

May I know what troubleshooting have you done?

 

Customer: replied 17 days ago.
Hi
I have been using the printer all day on other settings and have had no problems so connection is not suspect.
Have replaced both ink carts as they were low.
I have just tried it back on A5 and the first printed OK.the second jammed up again by ejecting the paper after printing only 1 inch and causing a pile up as heads still trying to print.
Expert:  VanHilton M replied 17 days ago.

Try to unplug all wires in your printer and plug again

Customer: replied 17 days ago.
Have the only one cable arched
( power) made no difference.
Appreciate offer of Tel call but do not see any future in pouring money in to what is a quite old Printer
Expert:  VanHilton M replied 17 days ago.

if you get an offer for premium service please hold off on that for now. That offer is automatically generated by this website, not by me.

Expert:  VanHilton M replied 17 days ago.

Did you unplug also in outlet?

Expert:  VanHilton M replied 17 days ago.

Hello there click this link and follow the instructions https://ugp01.c-ij.com/ij/webmanual/Manual/All/TS5000%20series/EN/UG/ug_p_03.html

Expert:  VanHilton M replied 12 days ago.

Let me know if I can be of further assistance. Thank You.