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VanHilton M
VanHilton M,
Category: Printers
Satisfied Customers: 3445
Experience:  Computer Technician/ Sales Clerk at Roniel Jayectin
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I’ve had a brother printer DCPJ4110DW for a few years.

Customer Question

I’ve had a brother printer DCPJ4110DW for a few years. Although the machine used to allow me to print in black only when other colours were empty it won’t allow it now. Please can you help.
JA: Does your printer have a self-cleaning feature? (If so, you may have to run this several times to see results.)
Customer: I’ll try. Thank you.
JA: When did you last replace the ink or toner? Have you tried wiping down the metal contacts on your printer and cartridges (if applicable)?
Customer: The black cartridge is new but 2 of the other 3 are empty. I’ve tried cleaning the metal contacts with a (between the teeth) brush. If I follow the the cleaning instructions in the guide: ‘general set up’/‘ink’/‘cleaning’/ then press ‘black’ it refuses.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: I don’t think so.
Submitted: 10 days ago.
Category: Printers
Customer: replied 10 days ago.
Please help
Expert:  VanHilton M replied 9 days ago.

Hi, I am VanHilton M Welcome to JustAnswer premium service, thank you for utilizing this service.

I will be assisting you to fix the issue you are having.

May I know what troubleshooting have you done?

Customer: replied 9 days ago.
Only as stated above. Although last week I was able to run the cleaning process twice. However it now refuses when you press ‘black’ as explained above.
Expert:  VanHilton M replied 9 days ago.

Do you have computer?

Customer: replied 9 days ago.
No only an apple i pad
Expert:  VanHilton M replied 9 days ago.

You only print using ipad? no computer?

Customer: replied 9 days ago.
Correct
Expert:  VanHilton M replied 9 days ago.

Did you try to print with colors?

Customer: replied 9 days ago.
I’ve only printed in black for a year or so. Currently 2 colour cartridges are empty.
Expert:  VanHilton M replied 9 days ago.

You must buy color cartridges so that you can print colors

Customer: replied 9 days ago.
I only ever need black printing and I thought the brother user guide advises that this could be achieved without the colour cartridges containing any ink?
Expert:  VanHilton M replied 9 days ago.

Did you check on the settings?

Customer: replied 9 days ago.
The touchscreen simply says there is not enough ink and shows 2 of the 4 colours empty.
Expert:  VanHilton M replied 9 days ago.

Did you unplug all the wires on your printer including the socket?

Customer: replied 9 days ago.
Yes
Expert:  VanHilton M replied 9 days ago.

I mean setting on your ipad when you print

Customer: replied 9 days ago.
Again the iPad just indicates 2 of the 4 colours are empty.
Expert:  VanHilton M replied 9 days ago.

If you print with black ink only, the other ink cartridges must have ink for the printer to print. If you print with black ink only, the printer still uses small amounts of ink from all the ink cartridges for occasional servicing tasks.

Customer: replied 9 days ago.
Ok thank you.
Expert:  VanHilton M replied 9 days ago.

You're welcome