How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Kyle Your Own Question
Kyle
Kyle, Printer Engineer
Category: Printers
Satisfied Customers: 1374
Experience:  Technology Consultant at KA Helpdesk
107309638
Type Your Printers Question Here...
Kyle is online now

I have a DCP-7055W which was working fine wirelessly until

This answer was rated:

I have a DCP-7055W which was working fine wirelessly until last night. I uninstalled and reinstalled successfully to my Dell PC. The WLAN report also shows Connection OK.
I can print via the USB cord but not without. Also the CC4 scanner does not work with or without the cord and shows OFFLINE.
Please can you help?
Hi There, you are through to Kyle from Just Answer. Two moments while I review your case.
Can you please confirm that you have assigned the device an IP address and then connected to your network?Kyle
Kyle and 3 other Printers Specialists are ready to help you
Customer: replied 6 months ago.
I input the up addresses and that is when I had confirmation of being correctly installed and connection ok

http://www.justanswer.com/remotedesktop/join.aspx?Session=1e6ec5ca-502e-4758-82cc-b19489cfe7fa

As discussed I have configured your printer and all is well.

Thanks for using Just Answer.

Kyle