Printer Repair Questions? Ask IT Technicians for Answers ASAP
No worries on the spelling, I am happy to help here.
Can you confirm that you have replaced the cartridges with the correct authentic cartridges from HP please?
The correct cartridge is - Black: HP 304 - Tri-colour: HP 304
Please confirm if you have and if required I will provide you with some other things that you can try to resolve the issue.