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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 9601
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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Recently had a new rooter fitted ,Cannon sprinter mow does

Customer Question

Recently had a new rooter fitted ,Cannon sprinter mow does not print
JA: What's the brand and model of your printer?
Customer: Cannon PIXMA MG3600
JA: How long has this been going on with your Pixma?
Customer: Since we had a new rooter fitted last friday
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: 5th November 2019 had a new laptop and new cANNON PRINTER FITTED AT SAME TIME
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: NO
Submitted: 18 days ago.
Category: Printers
Expert:  Shefin replied 18 days ago.

Hi, my name is Shefin and welcome to JustAnswer. I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.

 

Since you have changed the wireless network settings or router, you required to set up wireless again on your printer using the new wireless name and password.

 

Please bear with me while I put the information together and type my answer. It may take a little time. Rest assured, I am on the case!

 

Expert:  Shefin replied 18 days ago.

Please go to the link below and set up wireless on your printer.

https://support.usa.canon.com/kb/index?page=content&id=ART162917&actp=search&viewlocale=en_US&searchid=1584979451269

 

When the Wi-Fi lamp (D) flashes quickly, the printer is ready to receive information from the wireless network. Then, download and install the printer driver from the link below.

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mg-series-inkjet/pixma-mg3620/pixma-mg3620?tab=drivers_downloads

 

If you have any follow-up questions, don't hesitate to ask. Please use the reply box and let me know. I’m happy to help.