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KA Helpdesk
KA Helpdesk, Printer Engineer
Category: Printers
Satisfied Customers: 393
Experience:  Technology Consultant at KA Helpdesk
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I have a HP let pro MFP M280nw. worked perfectly until

Customer Question

I have a HP let pro MFP M280nw. worked perfectly until today. Error 9923 popped up when trying to scan?
JA: Is your HP printer displaying the error on all print jobs, even after you restart it?
Customer: Yes
JA: When did you last update the printer driver software?
Customer: i have never updated soft ware
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: i can't print as well as can't scan
Submitted: 8 days ago.
Category: Printers
Expert:  KA Helpdesk replied 8 days ago.
Hello! I'm Kyle from Just Answer and today I will be helping you to find a solution to your problem.

I have helped hundreds of customers resolve their issues and I will do the same for you so don't worry you are in safe hands.

Please give me a few moments to further review this issue.

Two moments please....
Expert:  KA Helpdesk replied 8 days ago.
Ok, can you please try reinstalling the latest HP software from here please. Can you reinstall and then test please : https://support.hp.com/us-en/drivers/selfservice/hp-color-laserjet-pro-m280-m281-multifunction-printer-series/14142489/model/14142598
Customer: replied 8 days ago.
Ok give me a few minutes
Expert:  KA Helpdesk replied 8 days ago.
Thanks please come back to me and I will advise.
Customer: replied 8 days ago.
How do I down load the software? Presumably through my computer
Expert:  KA Helpdesk replied 8 days ago.
Yes through the computer via that link. If you logon to the email account that your JA account is associated with you will be be able to access the link on your computer
Customer: replied 8 days ago.
all installed but i can't activate because i don't have the activate key. Any ideas?
Expert:  KA Helpdesk replied 8 days ago.
Can you skip the activation?
Customer: replied 8 days ago.
Sadly not. I might have to buy a key!
Expert:  KA Helpdesk replied 8 days ago.
Can you confirm what its asking you to buy please?
Customer: replied 8 days ago.
I have done the Installation but not the Activation
Installation
 Download the Readiris package from www.irislink.com/softwaredownload.
 Run the Readiris installation package and follow the on-screen instructions.
 Agree with the terms of the license agreement.
 Then click Install to start the actual installation.
You might be asked to enter an Administrator Username and Password to install Readiris.
Activation
 You are prompted to activate Readiris.
 The activation code consists of 34 characters. Depending on how you purchased Readiris, the code
can be found:
o Inside the DVD box
o On the sticker on the backside of the CD-ROM sleeve
o On a license sheet called "License sheet for SN for IRIScan..." located inside the product box o In your confirmation e-mail for electronic order
 Enter the activation key, and then click Activate.
Note that an internet connection is required to activate. If you don't have an internet
connection, see Manual Activation below.
You can also choose to start the trial if you do not want to activate Readiris at this time. Fill in the form and click Start trial. Next time you start Readiris you will be prompted again to activate the software.
Expert:  KA Helpdesk replied 8 days ago.
Thats the wrong place.
Can you go to this link and download the full solution software or driver please - https://support.hp.com/us-en/drivers/selfservice/hp-color-laserjet-pro-m280-m281-multifunction-printer-series/14142489/model/14142598
Customer: replied 8 days ago.
do i down load the app shown on the link. It is not clear what to do next
Expert:  KA Helpdesk replied 8 days ago.
Please copy and paste this into your browser then select the operating system in use and download the full software solution (its at the top)
Expert:  KA Helpdesk replied 8 days ago.
https://support.hp.com/us-en/drivers/selfservice/hp-color-laserjet-pro-m280-m281-multifunction-printer-series/14142489/model/14142598
Expert:  KA Helpdesk replied 7 days ago.
Hello again! Is there anything further that I can assist you with?
Expert:  KA Helpdesk replied 6 days ago.
Hi There!

I have not heard from you so I am going to assume that you no longer require my assistance.

If you need anything further please do contact us again and we will be happy to help.

Thanks for using Just Answer.

Have a great day.