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Windowspcfix
Windowspcfix, Consultant
Category: Printers
Satisfied Customers: 8614
Experience:  It Consultant
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It won’t take paper and is giving me error message

Customer Question

It won’t take paper and is giving me error message OXO3DB15C4.
JA: Is your printer displaying the error on all print jobs, even after you restart it?
Customer: can you
JA: When did you last update the printer driver software?
Customer: sorry to sound stupid but I am in my 70’s and do not understand what you mean
JA: The Printer Technician will be able to walk you through that. Anything else you want the Printer Expert to know before I connect you?
Customer: no thank you
Submitted: 11 months ago.
Category: Printers
Expert:  Windowspcfix replied 11 months ago.

Hello

My name is James

Welcome to Just Answer, I am sorry your having a techincal Issue

I know these can be Frustrating, I will be working with you to fix these issues to get you fixed up ASAP

Let me know when you are ready to continue

Cheers James

Customer: replied 11 months ago.
I am ready now
Customer: replied 11 months ago.
Is anyone there, I a. Here now.
Customer: replied 11 months ago.
I restarted it and it’s telling me I am out of paper when I’m not. Then after a few attempts it came up with the error message I mentioned previously
Expert:  Windowspcfix replied 11 months ago.

Can you please do this.

  • Power off the Printer
  • Remove the Power Supply
  • Reinsert the Power supply
  • Hold the power Button
  • Start the Printer

Cheers James