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Russell H.
Russell H., Printer and Office
Category: Printers
Satisfied Customers: 2031
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
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Trying to print from Dell 5PHH5Y1 on to HP Envy 4520.

Customer Question

Trying to print from Dell 5PHH5Y1 on to HP Envy 4520. Previously OK but certain changes by consultant yesterday means it won't print now. Suggestions please?!
JA: What kind of computer or device are you printing from?
Customer: Dell
JA: How long has this been going on with your 5PHH5Y1?
Customer: only on trying today
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: I (v non technical!) never had Pearl but it was working perfectly well up to yesterday
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No - that's it.
Submitted: 11 months ago.
Category: Printers
Expert:  Windowspcfix replied 11 months ago.

Hello

My name is James

Welcome to Just Answer, I am sorry your having a techincal Issue

I will be working with you to fix these issues, and the frustration they can cause and to get you fixed up ASAP

Let me know when you are ready to continue

Cheers James

Expert:  Windowspcfix replied 11 months ago.
  • are you Printing using WIFI ?
  • what error do you get ?
  • what changes were made?