Printer Repair Questions? Ask IT Technicians for Answers ASAP
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Without the information requested in my first/previous response, I can only give you a general answer, but I hope this helps.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
This issue is not easy but I want you to follow this troubleshooting steps.
For Better understanding here's the link: https://www.inkredible.co.uk/canon-error-code-6a81-fixed
Please try the following to see if we can resolve your issue:
1. Turn the printer off.
2. Unplug the power from the printer for at least 5-10 minutes.
3. While unplugged, remove any paper from the unit.
4. Double check for any obstructions found in the unit or paper paths.
5. If no obstructions are found, plug the power back in and turn the unit on.
If the error still remains, please visit the following link below to contact our support group for additional assistance.
Are you still there? I don't mean to rush you. I just want to make sure that we are still connected
When the message "5100 Printer error has occurred. Turn off power then back on again. If problem persists, see the manual." is displayed, the behavior of the print head holder is interrupted. ... If there is a jammed paper or foreign material inside the printer, remove them.
The error code is basically caused by an obstruction within the printer, usually a paper jam but could be any foreign body that has found its way into the printer (those with young children will understand!).