Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello, my name is*****'m happy to assist you today with your hp envy 5000, Lets get started!
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
please install the drivers and firmware here: https://support.hp.com/us-en/drivers/selfservice/hp-envy-5000-all-in-one-printer-series/14095644
Can we please try the following:
Please let me know how this goes.