How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Jeffrey B Your Own Question
Jeffrey B
Jeffrey B,
Category: Printers
Satisfied Customers: 3494
Experience:  ICT Support 1/2/3/ Line at Peopleware
72451768
Type Your Printers Question Here...
Jeffrey B is online now

I HAVE A OFFICEJET PRO 9015 PRINTER AND HAVE JUST ADDED

Customer Question

i HAVE A OFFICEJET PRO 9015 PRINTER AND HAVE JUST ADDED PAPER TO THE PAPER TRY BUT I CANNOT NOW GET THE PAPER FEED TRAY BACK ONTO THE PAPER TRAY ITSELF CAN YOU HELP ME PLEASE
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: WIRELESS
JA: When did you last update the printer driver software?
Customer: SOMETIME THIS YEAR AS IT WAS ONLY PURCHASED THIS CHRISTMAS
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: NOT AT PRESENT
Submitted: 18 days ago.
Category: Printers
Expert:  Jeffrey B replied 18 days ago.

Hello, my name is*****'m happy to assist you today with your OFFICEJET PRO 9015 PRINTER, Lets get started!

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can we please try the following:

please install the drivers and firmware here:https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-9010-all-in-one-printer-series/23903057/model/24208582

Please let me know how this goes.

Kind regards,

Jeffrey