Printer Repair Questions? Ask IT Technicians for Answers ASAP
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What Operating System (OS) is running on the computer? xp, vista, windows 7, 8 or 10 or Macos
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do you have windows or mac computer
on the computer, open control panel
then open devices and printers
then right click on canon printer icon
then let me know if you see a start scan option or not
when you right click on printer icon do you see any menu popup?
on the computer, press the windows key and R key together
in the window that opens type dxdiag and click ok
click ok/yes in a popup message that shows
then in dxdiag window let me know the version of windows listed
have you installed the printer driver software on the computer?
please download and install the image garden software from link below
you can use the image garden software for scanning
please follow the steps i have listed above for scanning
you can open your email and then open justanswer email and click view response and this page will reopen
thanks for trying the service