Hi, I am VanHilton M Welcome to JustAnswer premium service, thank you for utilizing this service.
I will be assisting you to fix the issue you are having.
If you get an offer for premium service please hold off on that for now. That offer is automatically generated by this website, not by me. I can offer you whatever is needed to solve your problem.
Disregard the remote service, that is just an automated offer it does not apply in this case.
Without the information requested in my first/previous response, I can only give you a general answer, but I hope this helps.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP
Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
Once completed click the 'Show Options' icon on the bottom right.
Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number ***** phone number will now populate for you.
They will be happy to assist you immediately.
If the unit is under warranty, the manufacturer’s warranty should take care of it for you.