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Elijah Thomas
Elijah Thomas, Printer Engineer
Category: Printers
Satisfied Customers: 5054
Experience:  Senior Printer Engineer at Helpdesk Solutions
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Russell i have ENVY 5544 All-in-one which the paper tray

Customer Question

HI Russell i have ENVY 5544 All-in-one which the paper tray indicate NO PAPER IN THE TRAY which I have.What should I do
JA: What's the brand and model of your printer?
Customer: I have just mentioned that it is HP ENVY5544 All-in-one
JA: How long has this been going on with your printer?
Customer: Since the lockdown
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: Yesterday
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: None
Submitted: 1 year ago.
Category: Printers
Expert:  Elijah Thomas replied 1 year ago.
Hello, I am Kyle and today I will be your I.T engineer from Just Answer a paid independent answering service. The Just Answer platform has a wide variety of experts available online including electricians, doctors and lawyers.Firstly, sorry to hear about your issue. I work in accordance with the troubleshooting guidelines issued by your manufacturer / service provider and will help you to get back up and running again.Please note: An automatic secure remote assistance request will be made by our system please do not accept this session as its very likely that we can resolve your issue via this chat without any additional charge to you.Please can you give me two moments to review your problem?
Expert:  Elijah Thomas replied 1 year ago.

Follow the steps here to resolve the paper error for your HP Envy 5544 AIO - https://support.hp.com/us-en/product/hp-envy-5540-all-in-one-printer-series/5447939/model/7770151/document/c04356403

Expert:  Elijah Thomas replied 1 year ago.
Do you still require my assistance?
Customer: replied 1 year ago.
Rather Empty tray shows on my computer window Imac
Customer: replied 1 year ago.
I am in U k
Customer: replied 1 year ago.
Sorry I do not need any support
Thanks
Expert:  Elijah Thomas replied 1 year ago.

No worries, thanks for using Just Answer, have a great day!