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Vincent Breeuwsma
Vincent Breeuwsma, Engineer
Category: Printers
Satisfied Customers: 30
Experience:  IT projectmanager at Sanoma
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My canon ts505051 is not responding to my print rewquest?

Customer Question

hi, my canon ts505051 is not responding to my print rewquest?
JA: What's the brand and model of your printer?
Customer: canon ts505051
JA: How long has this been going on with your TS505051?
Customer: this is the first time.
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: its a brand new Mac so all up to date
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no, although the computer has the option to print, the printer just wont respond to the request
Submitted: 1 year ago.
Category: Printers
Expert:  Vincent Breeuwsma replied 1 year ago.

Hi there, my name is ***** ***** it is a pleasure to help you today. I understand these problems can be frustrating but I will do my best to solve this as fast as possible for you.

Could you please try to connect your printer with an usb cable to your computer first. And then reinstall your printer drivers. They can be found here.

After that please try to print again.

Please let me know the results.