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VanHilton M
VanHilton M,
Category: Printers
Satisfied Customers: 9127
Experience:  Computer Technician/ Sales Clerk at Roniel Jayectin
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IT'S MY CANOSCAN LIDE 100 THAT ABOUT, CANOSCAN LIDE 100,

Customer Question

IT'S MY CANOSCAN LIDE 100 THAT I'M ENQUIRING ABOUT
JA: What's the brand and model of your product?
Customer: CANOSCAN LIDE 100
JA: What have you tried so far?
Customer: I'VE GOT TWO PROBLEMS:
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: PLEASE CONNECT ME
Submitted: 1 year ago.
Category: Printers
Expert:  Virtual-mod replied 1 year ago.
Hello,

I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thank you!
Customer: replied 1 year ago.
MY QUESTION. WHICH I NEVER GOT TO ASK WAS ABOUT MY SCANNER (CANOSCAN LIDE 100) AND NOT ABOUT DIGITAL CAMERAS..
THE PROBLEM IS STRAIGHTFORWARD. MY SCANNER SCANS DOCUMENTS AS IF THEY ARE PHOTOS. HOW DO I CORRECT THIS?
Expert:  oleksandrav-mod replied 1 year ago.
Hello,
I apologise as we have not yet been able to find a Professional to assist you. Do you wish for me to continue to search for someone to assist you or would you like for us to close your question at this time?
Thank you for your patience,
Oleksandra-Moderator
Expert:  VanHilton M replied 1 year ago.

Hi, I am VanHilton M Welcome to JustAnswer premium service, thank you for utilizing this service.

I will be assisting you to fix the issue you are having.

If you get an offer for premium service please hold off on that for now. That offer is automatically generated by this website, not by me. I can offer you whatever is needed to solve your problem.

Disregard the remote service, that is just an automated offer it does not apply in this case.

I can only give you a general answer, but I hope this helps.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Let's start with a Printer Reset

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
NOTE: recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.

Customer: replied 1 year ago.
Printer not the issue
Expert:  VanHilton M replied 1 year ago.

I will be assisting you to fix the issue you are facing.
Can you explain to me a bit more about this?