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Elijah Thomas
Elijah Thomas, Printer Engineer
Category: Printers
Satisfied Customers: 5054
Experience:  Senior Printer Engineer at Helpdesk Solutions
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I have an HP Deskjet 2540 which won't print, but does print

Customer Question

I have an HP Deskjet 2540 which won't print, but does print half a text sheet.
Submitted: 1 year ago.
Category: Printers
Expert:  Elijah Thomas replied 1 year ago.
Hello, I am Kyle and today I will be your I.T engineer from Just Answer a paid independent answering service. The Just Answer platform has a wide variety of experts available online including electricians, doctors and lawyers.Firstly, sorry to hear about your issue. I work in accordance with the troubleshooting guidelines issued by your manufacturer / service provider and will help you to get back up and running again.Please note: An automatic secure remote assistance request will be made by our system please do not accept this session as its very likely that we can resolve your issue via this chat without any additional charge to you.Please can you give me two moments to review your problem?
Expert:  Elijah Thomas replied 1 year ago.

Please update your software for you HP deskjet 2540 by downloading the full software from here - https://support.hp.com/gb-en/drivers/selfservice/hp-deskjet-2540-all-in-one-printer-series/5295960

Expert:  Elijah Thomas replied 1 year ago.
Do you still require my assistance?
Expert:  Elijah Thomas replied 1 year ago.
Hello its been some time since I have heard from you and I have followed you up to see if there is anything else that I can assist you with.As I have not heard from you I am going to assume that you no longer require my assistance and have closed this technical case.For a full summary of the solution offered please see this conversation chain should you need to resolve the issue again in the future.Thanks for using Just Answer and have a fantastic day!