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Ameen Khan
Ameen Khan,
Category: Printers
Satisfied Customers: 12221
Experience:  Senior IT Support Specialist at Brookfield Asset Management
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I am not a high user of my printer, the one time I need it,

Customer Question

I am not a high user of my printer, the one time I need it, it is so convoluted, complicated, wasting more than two hours on trying to get it to talk to the init, I am over 80 and do have problems with IT, But this is redicullous ! It looks like HP have created a obsolecent factor into there products. Sory Pete, Can i use your first name. My printer is HP Envy 4523 , i have the 'claim' code, I have te actal email address for the printer itself !***@******.***. help, David. By the way I have had a couple of strokes si I am a one fingered typit? a bit slow ok?
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: my number is *****
JA: When did you last update the printer driver software?
Customer: I did not know that was even required
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: Go ahead. please do
Submitted: 1 year ago.
Category: Printers
Expert:  Ameen Khan replied 1 year ago.

Hi! My name is Ameen and I'll be assisting you today. You have reached JustAnswer, an online question and answer company

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I am sorry you are having this concern, I will do my best to help you today.

To answer your question ->

That is a corrupted printer driver, kindly uninstall the current printer driver and the re-install a new one from the manufacturers website


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