Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi! My name is Ameen and I'll be assisting you today. You have reached JustAnswer, an online question and answer company
Please note when the offer for Secure Remote Assistance appears, that is NOT REQUIRED (But Helpful)
I am sorry you are having this concern, I will do my best to help you today.
To answer your question ->
That means the scan driver is having an issue, i suggest you to re-install the scan driver and then test scanning again
I hope my answer was helpful to you and If you would like more assistance, feel free to message me back. I am here to help you. Kindly use the stars at the top of the page to rate my service with you.
From the manufacturers website, they will have the drivers on their website