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Ameen Khan
Ameen Khan,
Category: Printers
Satisfied Customers: 12221
Experience:  Senior IT Support Specialist at Brookfield Asset Management
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I am trying to scan a document, the machine scans it but

Customer Question

I am trying to scan a document, the machine scans it but will not put it on screen or print it
JA: Is there an error code on your printer when you try to scan?
Customer: No
JA: When did you last update the printer driver software?
Customer: cannot remember
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No - I am isolated and have to send this document off by email
Submitted: 1 year ago.
Category: Printers
Expert:  Ameen Khan replied 1 year ago.

Hi! My name is Ameen and I'll be assisting you today. You have reached JustAnswer, an online question and answer company

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I am sorry you are having this concern, I will do my best to help you today.

To answer your question ->

That means the scan driver is having an issue, i suggest you to re-install the scan driver and then test scanning again


I hope my answer was helpful to you and If you would like more assistance, feel free to message me back. I am here to help you. Kindly use the stars at the top of the page to rate my service with you.

Customer: replied 1 year ago.
How do I re-install the scan driver
Expert:  Ameen Khan replied 1 year ago.

From the manufacturers website, they will have the drivers on their website