How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Benjie Your Own Question
Benjie
Benjie, Printer
Category: Printers
Satisfied Customers: 11170
Experience:  Computer and IT Support Engineer
102836769
Type Your Printers Question Here...
Benjie is online now

Morning this is jj, I’ve got a Enders 5 printer and I can’t

Customer Question

Morning this is jj, I’ve got a Enders 5 printer and I can’t get it to work
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: USB
JA: When did you last update the printer driver software?
Customer: The other day
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: We can’t get the filament to come out
Submitted: 1 year ago.
Category: Printers
Expert:  Joseph Newman replied 1 year ago.

Hello, my name is ***** ***** I'm happy to help you with your question today.

Customer: replied 1 year ago.
Morning joe I’ve done everything right but the filament is not coming out
Expert:  Joseph Newman replied 1 year ago.

You might want to check that the leaver arm on your extruder is applying enough pressure to ensure the fillament is being pushed through. Might need to either stretch your spring (for a short term fix) or replace the spring for a stronger one. That was the case with my ender 3.

Customer: replied 1 year ago.
It’s feeding the filament probably, it don’t seem to be extruded though the nozzle there not printing
Expert:  Joseph Newman replied 1 year ago.

It might be a kink loop of filament in the throat which caused this problem, the filament had to get through this and it was causing under extrusion and clicking of the extruder, disassembly is the way forward

Customer: replied 1 year ago.
The filament seems to be extruding from filament holder but does not seem to b sending filament to the tube that goes to the nozzle and board
Expert:  Joseph Newman replied 1 year ago.

Can you unkink it?

Customer: replied 1 year ago.
Unkink the nozzle
Expert:  Joseph Newman replied 1 year ago.

Yes.

Customer: replied 1 year ago.
Hi am back why won’t my 3D filament sick to the hot plate
Customer: replied 1 year ago.
Hi I got the filament working probably now, it won’t sick to the heat pad
Expert:  Joseph Newman replied 1 year ago.
Sorry to hear that. I'm available Monday morning.
Customer: replied 1 year ago.
Ok
Expert:  Joseph Newman replied 1 year ago.
Thanks
Customer: replied 1 year ago.
Hi I can’t get to heat bed tight on my 3D printer
Expert:  VanHilton M replied 1 year ago.

Hi, I am VanHilton M Welcome to JustAnswer premium service, thank you for utilizing this service.

I will be assisting you to fix the issue you are having.

If you get an offer for premium service please hold off on that for now. That offer is automatically generated by this website, not by me. I can offer you whatever is needed to solve your problem.

Disregard the remote service, that is just an automated offer it does not apply in this case.

Without the information requested in my first/previous response, I can only give you a general answer, but I hope this helps.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Let's start with a Printer Reset

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
NOTE: recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.

Customer: replied 1 year ago.
How come the filament won’t suck to the bed
Expert:  VanHilton M replied 1 year ago.

whats make the model of your printer?

Customer: replied 1 year ago.
Enders 5 plus printer 3D
Expert:  VanHilton M replied 1 year ago.

What exact issue of your printer?

Customer: replied 1 year ago.
The filament won’t suck to the heat bed
Expert:  VanHilton M replied 1 year ago.

I am out of ideas. To be fair to you, I will opt out of this question which will open the question up to
all the experts who will see it and then be able to reply to you.
Another expert may have more experience with your particular problem than I do.

Customer: replied 1 year ago.
The filament won’t suck to the bed
Expert:  Benjie replied 1 year ago.

Hello! Welcome to JustAnswer. Thank you for your question. I'm Benjie and I can help you today.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

What's the make / model of your printer?