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Ameen Khan
Ameen Khan,
Category: Printers
Satisfied Customers: 12221
Experience:  Senior IT Support Specialist at Brookfield Asset Management
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My scan and cut machine is showing 'error in network

Customer Question

my scan and cut machine is showing 'error in network function' when I attempt to link with computer
JA: What's the brand and model of your product?
Customer: brother scan and cut DX 1200
JA: What have you tried so far?
Customer: followed wizard on screen,
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: no thank you
Submitted: 1 year ago.
Category: Printers
Expert:  Ameen Khan replied 1 year ago.

Hi! My name is Ameen and I'll be assisting you today. You have reached JustAnswer, an online question and answer company

Please note when the offer for Secure Remote Assistance appears, that is NOT REQUIRED (But Helpful)

I am sorry you are having this concern, I will do my best to help you today.

To answer your question ->

Please change the connection to another port on the computer and then reboot the device


I hope my answer was helpful to you and If you would like more assistance, feel free to message me back. I am here to help you. Kindly use the stars at the top of the page to rate my service with you.

Customer: replied 1 year ago.
Sorry, it is a wireless link I am trying to establish
Expert:  Ameen Khan replied 1 year ago.

Go to the router settings and change the channel to 11 and 2.4 ghz to get it connected

By router settings, I mean login to your router web console by using the default IP and the make the change Or you can also contact your internet service provider to modify the change