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Jeffrey B
Jeffrey B, Engineer
Category: Printers
Satisfied Customers: 5527
Experience:  ICT Support 1/2/3/ Line at Peopleware
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I am having difficulties in printing, can you please assist

Customer Question

Hi I am having difficulties in printing, can you please assist
Submitted: 1 year ago.
Category: Printers
Expert:  Jeffrey B replied 1 year ago.

Hello, my name is*****'m happy to assist you today with your HP Envy 5640, Lets get started!

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can we please try the following:

please install the drivers and firmware here:https://support.hp.com/us-en/drivers/selfservice/hp-envy-5640-e-all-in-one-printer-series/6583033/model/6583034

Please let me know how this goes.

Kind regards,

Jeffrey

Customer: replied 1 year ago.
Hi thank you I will tried your link, I still cannot print
Expert:  Jeffrey B replied 1 year ago.

understood, thank you

are we on a pc?

Kind regards,

Jeffrey

Customer: replied 1 year ago.
Hi yes I am trying to print from a pc
Expert:  Jeffrey B replied 1 year ago.

understood, thank you

did we install the drivers?

Kind regards,

Jeffrey

Customer: replied 1 year ago.
what shall I do? can you please talk me through it?
Expert:  Jeffrey B replied 1 year ago.

i am available.

Kind regards,

Jeffrey

Customer: replied 1 year ago.
Hi can you please suggest what I might do to resolve this problem?
Expert:  Jeffrey B replied 1 year ago.

Yes offcourse,

Did we do a cleaning of the printheads through the drivers?wnload the drivers on the pc?

Kind regards,

Jeffrey

Customer: replied 1 year ago.
Hi sorry I don't understand?
Customer: replied 1 year ago.
May I please have a different expert
Expert:  Jeffrey B replied 1 year ago.

i am sorry to read this.

did we install the drivers from the website?

Kind regards,

Jeffrey

Customer: replied 1 year ago.
Hi I was unable to that
Expert:  Jeffrey B replied 1 year ago.

understood, thank you

do you want me to remotely connect?

Kind regards,

Jeffrey

Customer: replied 1 year ago.
Hi yes if you can
Customer: replied 1 year ago.
Thank you
Expert:  Jeffrey B replied 1 year ago.

yes offcourse,

i am available.

Kind regards,

Jeffrey

Customer: replied 1 year ago.
Can you please assist me?
Expert:  Jeffrey B replied 1 year ago.

yes offcourse,

Great,

Please click the link on the pc and open the download:https://join.zoho.eu/646899328

Please let me know how this goes.

Kind regards,

Jeff

Customer: replied 1 year ago.
I am being told that this site cannot be reached
Customer: replied 1 year ago.
I would like to request another expert please.
Expert:  Jeffrey B replied 1 year ago.

can we please try this new link:https://join.zoho.eu/646899328

Please let me know how this goes.

Kind regards,

Jeff