Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello, my name is*****'m happy to assist you today with your HP Envy 5640, Lets get started!
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can we please try the following:
please install the drivers and firmware here:https://support.hp.com/us-en/drivers/selfservice/hp-envy-5640-e-all-in-one-printer-series/6583033/model/6583034
Please let me know how this goes.
understood, thank you
are we on a pc?
did we install the drivers?
i am available.
Did we do a cleaning of the printheads through the drivers?wnload the drivers on the pc?
i am sorry to read this.
did we install the drivers from the website?
do you want me to remotely connect?
Please click the link on the pc and open the download:https://join.zoho.eu/646899328
can we please try this new link:https://join.zoho.eu/646899328