Printer Repair Questions? Ask IT Technicians for Answers ASAP
Thanks for using JustAnswer. I am sorry you are experiencing this issue. I am happy to assist you and will do my best to resolve it for you. Please make sure you are using Epson brand cartridges and then do the following:
Please remove all the cartridges and power off the printer by pulling out the power cord, not by pressing the power button. Leave off for 20 minutes. Then plug back in, power on and wait for it to finish initializing. Wait for the carriage to stop moving. Then install all the cartridges back into the printer. Then test.
Please reply and let me know if that works for you or if you have any questions. Then we can go to the next step if needed.
Unfortunately, this is likely the reason for the problem. You would need to use genuine Epson cartridges. Keep in mind the printers and ink cartridges often have chip in them that detect off brand cartridges.
It was likely a lucky fluke that they ever worked in the past. Also, they could have damaged the printer. I'm sorry to advise you of this, but unfortunately, that can happen. You can try the steps I send to see if it helps.