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Jeffrey B
Jeffrey B,
Category: Printers
Satisfied Customers: 3815
Experience:  ICT Support 1/2/3/ Line at Peopleware
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I spoke t0 Amen Khan with trouble with my HP Printer HPENVY

Customer Question

I spoke t0 Amen Khan with trouble with my HP Printer HPENVY 5020 I am sorry to announce the
problem is still there there --- The printer still not working it will not print at all it prints its own advice but that is all Regards ***** ***** please help if you can
Submitted: 1 month ago.
Category: Printers
Expert:  Jeffrey B replied 1 month ago.

Hello, my name is*****'m happy to assist you today with your HP Printer HPENVY 5020, Lets get started!

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can we please try the following:

please install the drivers and firmware here:https://support.hp.com/us-en/drivers/selfservice/hp-envy-5000-all-in-one-printer-series/14095644/model/14095648

Please let me know how this goes.

Kind regards,

Jeffrey