How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Printer and Office
Category: Printers
Satisfied Customers: 2028
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
Type Your Printers Question Here...
Russell H. is online now

Hitachi XL2000 driver stopped backing up when installed

Customer Question

Hitachi XL2000 driver stopped backing up when installed Windows 10, how to resume automatic backup please
JA: What's the brand and model of your computer?
Customer: Asus C501J
JA: What have you tried so far with your computer?
Customer: Unplug, restart computer, go to check drive is recognised, light is on. etc.,
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: Only that I am not computer savvy so simple terms please!
Submitted: 2 months ago.
Category: Printers
Expert:  Stuart Woods replied 2 months ago.

try following instructions of JA FIRST

Customer: replied 2 months ago.
I am totally not with computer technology, excuse i'm 88. What do you mean try following instructions..... Sorry to be so no with it.
Customer: replied 2 months ago.
email only please, I get too confused trying to hear and to do things over the phone.
Customer: replied 2 months ago.
Expert:  Stuart Woods replied 2 months ago.

restart the machine.