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Russell H.
Russell H., Printer and Office
Category: Printers
Satisfied Customers: 2028
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
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MFC-J895DW - I have cleaned printer head twice. Printer

Customer Question

MFC-J895DW - I have cleaned printer head twice. Printer photocopies OK but when I have tried to print a document it can be heard going through the motions of printing but paper comes out blank. Can you advise please?
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: I actually plugged the computer into the computer.
JA: When did you last update the printer driver software?
Customer: I bought this printer from a shop - it had been used to show people so I don't know when it was last updated. I have had this printer for about 2 years but it is only used occasionally.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: It is in spare bedroom upstairs - do I have to take my laptop up there and connect it?
Submitted: 2 months ago.
Category: Printers
Expert:  Stuart Woods replied 2 months ago.

have you checked the cables?

Customer: replied 2 months ago.
They seem to be OK.
Customer: replied 2 months ago.
Does the cost go up and up - I ask because I am on a pension and do not have a lot of money
Customer: replied 2 months ago.
Sorry I have very limited funds and am self-isolating so everything is more difficult now.
Expert:  Stuart Woods replied 1 month ago.

take out the cartridges and reseat them, everyone is in the same boat with funds

Customer: replied 1 month ago.
I have resolved it now thank you