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Elijah Thomas
Elijah Thomas, Printer Engineer
Category: Printers
Satisfied Customers: 5114
Experience:  Senior Printer Engineer at Helpdesk Solutions
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We’re trying to connect the computer to the printer the

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We’re trying to connect the computer to the printer the computer is asking for a password ***** we have but it is saying that it is incorrect
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: Wireless
JA: When did you last update the printer driver software?
Customer: We haven’t updated the printer because because it is brand new
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No
Hello, I am Kyle and today I will be your I.T engineer from Just Answer a paid independent answering service. The Just Answer platform has a wide variety of experts available online including electricians, doctors and lawyers.Firstly, sorry to hear about your issue. I work in accordance with the troubleshooting guidelines issued by your manufacturer / service provider and will help you to get back up and running again.Please note: An automatic secure remote assistance request will be made by our system please do not accept this session as its very likely that we can resolve your issue via this chat without any additional charge to you.Please can you give me two moments to review your problem?

Ok I would advise downloading the latest software directly from the manufacturers website to resolve this.

Customer: replied 1 year ago.
I don’t have a clue what your saying I’m not technical I’m just trying to connect my granddaughters now lap top to her new printer

No worries, whats the make and model of the printer please?

Customer: replied 1 year ago.
Customer: replied 1 year ago.
Sorry epson
Customer: replied 1 year ago.

Please download and run the driver combo package from here. Complete the install and this work again -

Do you still require my assistance?
Elijah Thomas and 3 other Printers Specialists are ready to help you
Customer: replied 1 year ago.
You do know the laptop and printer is my granddaughters and not mine do you not need her details
Customer: replied 1 year ago.
I’m watching nothing is happening
Customer: replied 1 year ago.
It’s working thank you so much for your patience excellent service would recommend again thank you

No worries, thanks for using Just Answer, have a great day!