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Jeffrey B
Jeffrey B, Engineer
Category: Printers
Satisfied Customers: 5543
Experience:  ICT Support 1/2/3/ Line at Peopleware
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My paper shredder will not work for paper going forward.

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My paper shredder will not work for paper going forward. When I enter the paper if goes for one second then cuts off, whereas if I try the reverse switch it carries on working but I cannot use that to do any shredding. Can you put me in touch with someone who would be able to repair the fault? I live between Leeds and York.
JA: What's the brand and model of your printer?
Customer: ROYAL 1216X
JA: How long has this been going on with your printer?
Customer: It has just started.
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: I have never done so.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No, I don't think so.

Hello, my name is*****'m happy to assist you today with your ROYAL 1216X, Lets get started!

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can we please try the following:

Try powering off the ROYAL 1216X, pull the power cable out of the ROYAL 1216X, wait for 1 minute, then put the power cable back in. After this try again.

Please let me know how this goes.

Kind regards,


Customer: replied 1 year ago.
I have tried it four times but without success. What next?

Understood, thank you

Did we follow the steps here?:

Kind regards,


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