Printer Repair Questions? Ask IT Technicians for Answers ASAP
My name is***** to hear you are having trouble with your printer.
Since the printer was just recently working, I recommend a power reset as that will drain errors from memory and may resolve the issue. Unplug the printer power cord and unplug all peripherals. Then leave the printer for about 5 minutes to let all power drain. Then plug the printer power cord into a wall socket (not a surge protector or power strip) and then plug the printer back into all peripherals. Then power up the printer and test to see if the issue is resolved.
Yes - if it does not work just let me know - there are other troubleshooting procedures which also address the problem.
No worries - please ignore the automated offers for additional services - those are not from me and are optional.
Ok then next uninstall all the new ink cartridges and replace them with the old ink cartridges.
Next unplug the power cord, wait three minutes, plug the power cord back in and turn on the printer.
If the error is gone (perhaps there is a low ink error message which is OK because the old cartridges are now installed), replace one old cartridge with one new cartridge then check to see if the error occurs. If not then power down and power up the printer and verify that the error still does not occur.
Then do the same with the remaining cartridges until you find the cartridge causing the error - then swap that cartridge with the old one and proceed to the next new cartridge installation.
Then return every new cartridge that caused the error for a replacement then install those in the same manner and verify the error does not return.
Then run a test print to verify printer operation.
You're welcome and glad I could help :)