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Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 7382
Experience:  B.Sc. Computer Science with Honors
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My Canon MG3050 won’t print 2 orange light on and C

Customer Question

My Canon MG3050 won’t print 2 orange light on B and C
Submitted: 17 days ago.
Category: Printers
Expert:  Michelle replied 17 days ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out.

Expert:  Michelle replied 17 days ago.

Please turn off printer and unplug power cord.
Keep the ON button on printer pressed for 10 secs...wait for 2 mins
Plug in power cord and turn on printer

let me know if same error repeats or not

also let me know if there is any error code

Customer: replied 16 days ago.
Still the same 2orange lights on
Expert:  Michelle replied 16 days ago.

remove the cartridge...turn off the unit....unplug the power cable...manually slide the carriage assembly\ printhead back and forth
also clean the rail against which the assembly slides with a tissue ensuring that there is no ink residue on it
clean the golden contacts of the cartridges and the printhead with a cotton swab dipped in little alcohol
once these steps have been done, turn on printer and check

Customer: replied 6 days ago.
I wish to cancel this service
Customer: replied 4 days ago.
I want to cancel this service