Printer Repair Questions? Ask IT Technicians for Answers ASAP
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To answer your question ->
Looks like the rubber roller that picks up the paper is started to wear out. Its best to replace that rubber roller now before it starts to chew the paper. YOu can get new Pickup Rollers from Cannon Parts store. You can contact and reach the Epson Parts department at - https://www.epson.co.uk/contactus
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Its not useless, i am pointing you to the issue in question, the roller is located right above the paper tray
The link i gave you was for Epson, did you get it?>
If its a new printer within 2 months then you can get a replacement since its under warranty, use the link i provided to place a service request