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Tech Expert
Tech Expert, Engineer
Category: Printers
Satisfied Customers: 6450
Experience:  Technical Support Engineer
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My printer HP Envy 5644. I have a message Cannot print.

Customer Question

Hi. My printer HP Envy 5644. I have a message Cannot print. Visit www.hpintantink.com, but I can't find any help here. Please advise.
JA: What's the brand and model of your printer?
Customer: HP Envy 5644 I checked the ink level and replaced one cartridge for a new one.
JA: How long has this been going on with your printer?
Customer: I noticed one week ago
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: My other printer works
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No, just this problem
Submitted: 7 days ago.
Category: Printers
Expert:  Tech Expert replied 7 days ago.

Hello! Welcome to JustAnswer. My name is***** am happy to be assisting you today.
I am sorry to hear you are having trouble with your printer. Hopefully, we can get this resolved quickly.
May I know whom I am chatting with?

Customer: replied 7 days ago.
My name is Katerina
Expert:  Tech Expert replied 7 days ago.

Hi, Katerina. It seems like your payment information on HP instant ink account is out of date and you may have to update it.

Please click on the below link, click on sign in to login to your Instant ink account and update the payment information on your account.

https://instantink.hpconnected.com/us/en/l/

If you do not know the login credentials, click on the below link and follow the instructions on it.

https://login.id.hp.com/login-ui/forgot-password

Customer: replied 7 days ago.
Thank you
Expert:  Tech Expert replied 7 days ago.

You are welcome.