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Anikesh G
Anikesh G,
Category: Printers
Satisfied Customers: 236
Experience:  SAP Customer Relationship Management Consultant at Wipro Technologies
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I have just bought Xerox Workcentre 6515, not able to scan

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Hi I have just bought Xerox Workcentre 6515, not able to scan to PC folder
JA: Is there an error code on your WorkCentre when you try to scan?
Customer: error: (018-755) : Server connection error in smb
JA: When did you last update the printer driver software?
Customer: not done, how i do do this?
JA: The Printer Technician will be able to walk you through that. Anything else you want the Printer Expert to know before I connect you?
Customer: help start scanning to pc folder. what are the charges?

Hi there and welcome to Just Answer tech support, I'm expert Ashu. I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.

Please click on the below link and follow the instructions to get this fixed:-

  • Check the destination Computer/Server.
  • Check the router that the Computer/Server and the multifunction device are connected to make sure there is communication.
  • Check anti-virus software, and firewall software to see if it may be blocking scans.
  • Log in to the destination Computer/Server with a different login with administrator rights and check whether a folder can be written to by copying a file into that folder. If it works with a different login, then something has happened to that account.

I hope this helps.

Customer: replied 6 days ago.
I have tried so many things, how do i do the first step?
Customer: replied 6 days ago.
I can print, i can scan to a usb stick.
Customer: replied 6 days ago.
Do you want to log in to my system that would be easier

Yes, that would be easier.

Customer: replied 6 days ago.
how do you want to proceed?
Customer: replied 6 days ago.
can we do it another time.

Thanks for requesting a phone call session.

Your Phone call request is open to all the experts now, someone soon will take your system on remote and will fix it for you.

Anikesh G and other Printers Specialists are ready to help you
Customer: replied 6 days ago.
i am waiting for the phone call.

Please wait for some time.

The right expert will join you as soon as possible.