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Russell H.
Russell H., Printer and Office
Category: Printers
Satisfied Customers: 2029
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
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Printer will not speak to laptop, Hp desk jet 3630, 1 month,

Customer Question

Printer will not speak to laptop
JA: What's the brand and model of your printer?
Customer: Hp desk jet 3630
JA: How long has this been going on with your DeskJet?
Customer: 1 month
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: Not sure
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: Printer prints from my iPad. Printer will not even print from laptop if I plug it into the ladtop directly.
Submitted: 10 days ago.
Category: Printers
Expert:  Expert-Alexa replied 10 days ago.

Hello and welcome to JustAnswer. My name is Alexa and I am happy to help you today.

I am sorry for the troubles you are facing with the printer connection to the computer.

I know that can be frustrating. Hopefully, we can get this resolved quickly. Don’t worry at all.

Expert:  Expert-Alexa replied 10 days ago.

Is the laptop running on Windows 10?

Expert:  Expert-Alexa replied 10 days ago.

Please respond here to help you further when you are free.