Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi there and welcome to Just Answer tech support, I'm expert Ashu. I’m sorry to hear you're having trouble. I look forward to helping you. Hopefully, we can get this resolved quickly.
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Without the information requested in my previous response, I can only give you a general answer, but I hope this helps.
Your printer might appear offline if it can't communicate with your PC. ... Your printer's built-in menu should show which network it's connected to, or check your printer's manual for more info. Verify that your printer is not in Use Printer Offline mode. Select Start > Settings > Devices > Printers & scanners.