How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan
Bryan, Computer Support Specialist
Category: Printers
Satisfied Customers: 13579
Experience:  12+ years of professional support for tech-related issues, including computers, email and software.
12615041
Type Your Printers Question Here...
Bryan is online now

I have pixma cannon printer the paper hasjamed

This answer was rated:

i have pixma cannon printer the paper hasjamed

Hi, my name is*****’m sorry to hear you're having trouble with your system. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please follow these steps to check for and clear out any paper jams in your printer:

Removing Jammed Paper from Inside of Scanning unit / Cover:

  1. Turn off printer and unplug it.

  2. Open scanning unit / cover.

  3. Check if jammed paper is under print head holder.

    If the jammed paper is under the print head holder, move the print head holder to the far right or left, whichever makes it easier to remove the paper.

    When moving the print head holder, hold the top of the print head holder and slide it slowly to the far right or left.

  4. Hold jammed paper firmly in both hands.

    If the paper is rolled up, pull out it.

  5. Slowly pull out paper, so as not to tear it.

    Pull out the paper at an angle of about 45 degrees.

  6. Make sure all jammed paper is removed.

    If the paper tears when you pull out it, a bit of paper may remain in the printer. Check the following and remove any remaining paper.

    • Any paper left under the print head holder?
    • Any small bits of paper left in the printer?
    • Any paper left in the left and right empty spaces (B) in the printer?
  7. Close scanning unit / cover firmly.

Removing Jammed Paper from Bottom Side of Printer:

  1. Turn off printer and unplug it.

  2. Stand printer up on its right side.

  3. Pull out paper output tray.

  4. Open bottom cover.

  5. Hold jammed paper firmly in both hands.

  6. Slowly pull out paper, so as not to tear it.

  7. Close bottom cover.

  8. Retract paper output tray.

  9. Return printer to its original position.

Please watch the following video as well to guide you on the above instructions:

https://ugp01.c-ij.com/ij/webmanual/Movie/TS5000%20series/MOV/EN/movie/jam_inside_front/video-player.html

If you are still not able to remove/find the paper jam this way, you will need to bring in the printer to a local authorized Canon service center. You can look up a nearby center using the following link:

https://www.usa.canon.com/internet/portal/us/home/support/service-repair/servicelocation

Thank you,

Bryan and 7 other Printers Specialists are ready to help you