How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 66823
Experience:  15 years consulting in the IT industry with Printing engineering
32989067
Type Your Printers Question Here...
Richard is online now

It has not been used for over two years and the cartridge

This answer was rated:

It has not been used for over two years and the cartridge carriage is jammed.
JA: What Carriage model do you have?
Customer: I am sorry I DO NOT NK
JA: How long has this been going on with your Carriage printer?
Customer: I am sorry I do not know
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: I haven,t I have just connected it to the electric
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: To give me some idea how to release the cartridge carriage

Thank you for your question, my name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Richard and 7 other Printers Specialists are ready to help you
Customer: replied 12 days ago.
Thank foer your help.

You are welcome