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Joseph Newman
Joseph Newman,
Category: Printers
Satisfied Customers: 2736
Experience:  Lead Technician at Maryville City Schools
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KEEPS JAMMING PAPER, HP 2035, 1 DAY, not sure it updates

This answer was rated:

KEEPS JAMMING PAPER
JA: What's the brand and model of your printer?
Customer: HP 2035
JA: How long has this been going on with your HP printer?
Customer: 1 DAY
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: not sure it updates automatically
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no

Hello, my name is*****'m happy to help you with your question today.

Customer: replied 3 days ago.
hi paper is jamming between paper holder and paper outlet

The paper does not meet specifications.
Use only paper that meets HP specifications. See Paper and print media.
A component is installed incorrectly.
Verify that the print cartridge is correctly installed.
You are using paper that has already passed through a product or copier.
Do not use paper that has been previously printed on or copied.
A tray is loaded incorrectly.
Remove any excess paper from the tray. Make sure that the stack is below the maximum stack height mark in the tray. See Load trays.
The paper is skewed.
The tray guides are not adjusted correctly. Adjust them so they hold the stack firmly in place without bending it.
The paper is binding or sticking together.
Remove the paper, flex it, rotate it 180°, or flip it over. Reload the paper into the tray.
NOTE: Do not fan paper. Fanning can create static electricity, which can cause paper to stick together.
The paper is removed before it settles into the output bin.
Reset the product. Wait until the page completely settles in the output bin before removing it.
During two-sided printing, you removed the paper before the second side of the document was printed.
Reset the product and print the document again. Wait until the page completely settles in the output bin before removing it.
The paper is in poor condition.
Replace the paper.
The internal rollers from the tray are not picking up the paper.
Remove the top sheet of paper. If the paper is too heavy, it might not be picked from the tray.
The paper has rough or jagged edges.
Replace the paper.
The paper is perforated or embossed.
Perforated or embossed paper does not separate easily. Feed single sheets from Tray 1.
Product supply items have reached the end of their useful life.
Check the product control panel for messages prompting you to replace supplies, or print a supplies status page to verify the remaining life of the supplies. See Print the information pages.
Paper was not stored correctly.
Replace the paper in the trays. Paper should be stored in the original packaging in a controlled environment.
1If the product continues to jam, contact HP Customer Support or your authorized HP service provider.
Jam locations
Jams can occur at the following locations in the product.
Figure : Jam locations

Internal areas
Input trays
Output bins
Clear jams
When clearing jams, be careful not to tear jammed paper. If a small piece of paper remains in the product, it could cause additional jams.
CAUTION: Before clearing jams, turn the product off and disconnect the power cord.
Internal areas
Print-cartridge area and paper path
Push the button to open the print-cartridge door, and then remove the print cartridge.
Figure : Print-cartridge removal

CAUTION: To prevent damage, do not expose the print cartridge to light. Cover it with a piece of paper.
If jammed paper is visible, grasp it with both hands and slowly pull it out of the product.
Figure : Remove jammed paper

Replace the print-cartridge, and close the print-cartridge door.
Figure : Print-cartridge insertion

If no paper was jammed inside the print-cartridge door, open the jam-release door at the back of the product.
Figure : Jam-release door

If jammed paper is visible, grasp it with both hands and slowly pull it out of the product.
Figure : Remove jammed paper

Close the jam-release door.
Figure : Jam-release door

Input trays
Tray 1
Push the button to open the print-cartridge door, and then remove the print cartridge.
Figure : Print-cartridge removal

CAUTION: To prevent damage, do not expose the print cartridge to light. Cover it with a piece of paper.
Lift the Tray 1 roller cover, grasp the jammed paper, and slowly pull it out of the product.
Figure : Remove jammed paper

Replace the print-cartridge, and close the print-cartridge door.
Figure : Print-cartridge insertion

Tray 2
Open the tray.
Figure : Open tray

With both hands, grasp the jammed paper and slowly pull it out of the product.
Figure : Remove jammed paper

Close the tray.
Figure : Close tray

If no jammed paper is visible in the tray area, open the print-cartridge door, remove the print cartridge, and pull down the upper media guide. With both hands, grasp the jammed paper and slowly pull it out of the product.
Figure : Remove jammed paper

Replace the print-cartridge, and close the print-cartridge door.
Figure : Print-cartridge insertion

Output bins
CAUTION: To avoid damaging the product, do not attempt to clear a jam in the top output bin by pulling the paper straight out.
At the back of the product, open the jam-release door.
Figure : Jam-release door

With both hands, grasp the jammed paper and slowly pull it out of the product.
Figure : Remove jammed paper

Close the jam-release door.
Figure : Jam-release door

Double-click to edit...

Joseph Newman and 11 other Printers Specialists are ready to help you
Customer: replied 3 days ago.
how long ?

The paper does not meet specifications.
Use only paper that meets HP specifications. See Paper and print media.
A component is installed incorrectly.
Verify that the print cartridge is correctly installed.
You are using paper that has already passed through a product or copier.
Do not use paper that has been previously printed on or copied.
A tray is loaded incorrectly.
Remove any excess paper from the tray. Make sure that the stack is below the maximum stack height mark in the tray. See Load trays.
The paper is skewed.
The tray guides are not adjusted correctly. Adjust them so they hold the stack firmly in place without bending it.
The paper is binding or sticking together.
Remove the paper, flex it, rotate it 180°, or flip it over. Reload the paper into the tray.
NOTE: Do not fan paper. Fanning can create static electricity, which can cause paper to stick together.
The paper is removed before it settles into the output bin.
Reset the product. Wait until the page completely settles in the output bin before removing it.
During two-sided printing, you removed the paper before the second side of the document was printed.
Reset the product and print the document again. Wait until the page completely settles in the output bin before removing it.
The paper is in poor condition.
Replace the paper.
The internal rollers from the tray are not picking up the paper.
Remove the top sheet of paper. If the paper is too heavy, it might not be picked from the tray.
The paper has rough or jagged edges.
Replace the paper.
The paper is perforated or embossed.
Perforated or embossed paper does not separate easily. Feed single sheets from Tray 1.
Product supply items have reached the end of their useful life.
Check the product control panel for messages prompting you to replace supplies, or print a supplies status page to verify the remaining life of the supplies. See Print the information pages.
Paper was not stored correctly.
Replace the paper in the trays. Paper should be stored in the original packaging in a controlled environment.
1If the product continues to jam, contact HP Customer Support or your authorized HP service provider.
Jam locations
Jams can occur at the following locations in the product.
Figure : Jam locations

Internal areas
Input trays
Output bins
Clear jams
When clearing jams, be careful not to tear jammed paper. If a small piece of paper remains in the product, it could cause additional jams.
CAUTION: Before clearing jams, turn the product off and disconnect the power cord.
Internal areas
Print-cartridge area and paper path
Push the button to open the print-cartridge door, and then remove the print cartridge.
Figure : Print-cartridge removal

CAUTION: To prevent damage, do not expose the print cartridge to light. Cover it with a piece of paper.
If jammed paper is visible, grasp it with both hands and slowly pull it out of the product.
Figure : Remove jammed paper

Replace the print-cartridge, and close the print-cartridge door.
Figure : Print-cartridge insertion

If no paper was jammed inside the print-cartridge door, open the jam-release door at the back of the product.
Figure : Jam-release door

If jammed paper is visible, grasp it with both hands and slowly pull it out of the product.
Figure : Remove jammed paper

Close the jam-release door.
Figure : Jam-release door

Input trays
Tray 1
Push the button to open the print-cartridge door, and then remove the print cartridge.
Figure : Print-cartridge removal

CAUTION: To prevent damage, do not expose the print cartridge to light. Cover it with a piece of paper.
Lift the Tray 1 roller cover, grasp the jammed paper, and slowly pull it out of the product.
Figure : Remove jammed paper

Replace the print-cartridge, and close the print-cartridge door.
Figure : Print-cartridge insertion

Tray 2
Open the tray.
Figure : Open tray

With both hands, grasp the jammed paper and slowly pull it out of the product.
Figure : Remove jammed paper

Close the tray.
Figure : Close tray

If no jammed paper is visible in the tray area, open the print-cartridge door, remove the print cartridge, and pull down the upper media guide. With both hands, grasp the jammed paper and slowly pull it out of the product.
Figure : Remove jammed paper

Replace the print-cartridge, and close the print-cartridge door.
Figure : Print-cartridge insertion

Output bins
CAUTION: To avoid damaging the product, do not attempt to clear a jam in the top output bin by pulling the paper straight out.
At the back of the product, open the jam-release door.
Figure : Jam-release door

With both hands, grasp the jammed paper and slowly pull it out of the product.
Figure : Remove jammed paper

Close the jam-release door.
Figure : Jam-release door

Double-click to edit...

Customer: replied 3 days ago.
Please cancel phone call still hadn’t rang and I’ve fixed it please refund £21

Sure. Again, I gave you the instructions.

Customer: replied 2 days ago.
You only gave me what I already had off go support please refund £21

Sure. Go to justanswer.com/help.