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Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 67399
Experience:  15 years consulting in the IT industry with Printing engineering
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I fed too much paper into printer while it was

Customer Question

I fed too much paper into printer while it was printing,printer now sticks on RHSide. i have got all paper I can see, but printer is not right.
JA: What's the brand and model of your printer?
Customer: XP-352/XP-355
JA: How long has this been going on with your printer?
Customer: only happened an hour ago
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: Have a Dell computer giving me no problems. This is definitely a result of my loading
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: says "paper feed error or jam, remove and reload the paper"
Submitted: 7 days ago.
Category: Printers
Expert:  Richard replied 7 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 7 days ago.
PRINTER SOUNDS ok now but will copy but not print from computer
Expert:  Richard replied 7 days ago.

Restart the computer then try to print please

Customer: replied 7 days ago.
No ,printer is rolling, but only blank paper when printing from computer
Expert:  Richard replied 7 days ago.

Thanks

Can you remove the ink from the printer then power it off.

then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.

Then use a damp cloth and wipe down the inside of the printer.

Once done, let it dry for 10 minutes

Then put the ink back in, power it on and tell me if it then prints correctly please

This will also allow you to see if any foreign objects are in the printer which may cause this.

Customer: replied 2 days ago.
Working now thank you
Expert:  Richard replied 14 hours ago.

You are welcome