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Joseph Newman
Joseph Newman,
Category: Printers
Satisfied Customers: 2950
Experience:  Lead Technician at Maryville City Schools
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I'm trying to print a quote to send elsewhere and the

Customer Question

Hi, I'm trying to print a quote to send elsewhere and the printer has only printed the letterhead and no text? I'm guessing it' must be connected to my laptop. Haven't used very much and was ages ago so I'm lost!
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: Wirelessly
JA: When did you last update the printer driver software?
Customer: Errr...? I bought it quite recently but haven't used much at all and not for months. Don't know how to update?
JA: The Printer Technician will be able to walk you through that. Anything else you want the Printer Expert to know before I connect you?
Customer: This is all new to me Pearl so I'll go with the flow and thanks!
Submitted: 14 days ago.
Category: Printers
Expert:  Joseph Newman replied 14 days ago.

Hello, my name is*****'m happy to help you with your question today.

Customer: replied 14 days ago.
Hi Joseph, question above.
Expert:  Joseph Newman replied 14 days ago.

What model computer do you have?

Customer: replied 14 days ago.
Think I've made a mistake here. Don't want to pay a subscription, barely use my printer. Cancel this please, I'll find out elsewhere.
Expert:  Joseph Newman replied 14 days ago.

That is a pop up. Just ignore. What kind of computer do you have?

Customer: replied 14 days ago.
NO! I'm trying to cancel this! Not willing to pay out a little less than whole printer cost!
Expert:  Joseph Newman replied 14 days ago.

Sure. Go to justanswer.com/help to cancel.

Customer: replied 14 days ago.
What have I given my card details for, I thought it would cost £5? Can you answer please Joseph?
Expert:  Joseph Newman replied 14 days ago.

Go to justanswer.com/help to cancel.