Thank you for using JustAnswer, an independent question and answer portal. My name is Sheri. I am sorry that you are experiencing this issue. I know it can be frustrating. I am happy to assist you and will do my best to resolve it for you quickly.
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Take a flashlight and look inside the printer and check for any paper or debris and remove it. Then test. If that does not work, do the following:
Open the lid and remove all the cartridges. Then power the printer off by removing the power cord from the back of the printer, NOT by pressing the power button. Leave it off for 20 minutes. Then, plug it back in and power it on. Wait for it to stop initializing and moving the carriage. Once it stops and is quiet, install the ink cartridges one at a time and then test.
Thank you so much for giving me the opportunity to help you. I really appreciate your patience through this process. My goal is to provide you with excellent service. Please feel free to reply with any questions.
Expert Level Professional Consultant with over 25 years of experience