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Jeffrey B
Jeffrey B,
Category: Printers
Satisfied Customers: 4013
Experience:  ICT Support 1/2/3/ Line at Peopleware
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I am using a Samsung CLX6260FW multi printer and it has

Customer Question

Hi i am using a Samsung CLX6260FW multi printer and it has started after a long period of use printing as there is no paper in the MP Tray. The MP Tray appears to have nowhere to insert paper are there are two black paper feeders which look like envelope feeders in the way. it is also refusing to connect to my wifi
JA: What kind of computer or device are you printing from?
Customer: I am printing from a samsung tablet
JA: How long has this been going on with your CLX6260FW?
Customer: 2 days
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: I have not updated it and would need the steps to do so
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: not that i am aware of
Submitted: 9 days ago.
Category: Printers
Expert:  Jeffrey B replied 9 days ago.

Hello, my name is*****'m happy to assist you today with your Samsung CLX6260FW multi printer, Lets get started!

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can we please try the following:

please install the drivers and firmware here:https://support.hp.com/us-en/drivers/selfservice/samsung-clx-6260-color-laser-multifunction-printer-series/16462350/model/16462356

Please let me know how this goes.

Kind regards,

Jeffrey

Customer: replied 9 days ago.
That has been compiling results now for about 5 minutes with no success
Customer: replied 9 days ago.
forget it
Expert:  Jeffrey B replied 9 days ago.

understood, thank you

Try powering off the printer, pull the power cable out of the printer, wait for 1 minute, then put the power cable back in. After this try again.

is the driver not loading?

Kind regards,

Jeffrey