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Ricky Printer Expert
Ricky Printer Expert, Technician
Category: Printers
Satisfied Customers: 6552
Experience:  5+ Years in Tech Support
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My Epson XP-355 will not connect with my Apple Mac computer.

Customer Question

My Epson XP-355 will not connect with my Apple Mac computer.
JA: How are you connecting to your Epson printer: wirelessly or by USB?
Customer: Wirelessly
JA: When did you last update the printer driver software?
Customer: a few days ago
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: It was working until about 10 days ago
Submitted: 9 days ago.
Category: Printers
Expert:  Ricky Printer Expert replied 9 days ago.

Hi, my name is ***** ***** I will do my best to help you today. I recommend you remove the printer from your Mac, then add it again. To do this, do the following:

  1. Click the Apple menu at the top left of your screen.

  2. Click System Preferences from the drop down menu

  3. Click Printers & Scanners

  4. In the list of Printers, click on your printer then click the minus (-) button at the bottom of the column.

Now add your printer by doing the following from the already open Printers & Scanners window:

  1. Click the plus (+) button at the bottom of the column

  2. Select your printer and click Add

The printer should now be able to print properly.

Customer: replied 9 days ago.
Didn’t work!
Expert:  Ricky Printer Expert replied 9 days ago.

Please try downloading and installing the latest driver from this page: https://www.epson.co.uk/products/printers/inkjet-printers/for-home/expression-home-xp-355/Support-Downloads

Customer: replied 9 days ago.
I cannot find the download from the page you sent
Expert:  Ricky Printer Expert replied 9 days ago.

In that case I recommend contact Epson directly. It is difficult to get a proper download from their UK site - it seems to be outdated. You can reach Epson at 0343 90 37766 and they should be able to send you the driver.

Customer: replied 9 days ago.
I shall try them now.
Expert:  Ricky Printer Expert replied 9 days ago.

Okay, thank you.