Printer Repair Questions? Ask IT Technicians for Answers ASAP
The red cross means it could not copy, this could be due to permissions or the file itself.
Please restart the device and then copy again, if this doesn’t work then I would advise downloading another file or asking the administrator to check permissions for you to copy.
In order to expand on the solution here I will need you to take a photograph of your problem. Please be sure to take a clear photograph and then send it to me by attaching via this chat for analysis.
Can you take the photo and attach for me to review please?