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VanHilton M
VanHilton M,
Category: Printers
Satisfied Customers: 8698
Experience:  Computer Technician/ Sales Clerk at Roniel Jayectin
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THE HP PRINTER FAILS TO PRINT, HP DESKJET 3520, FOR THE PAST

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THE HP PRINTER FAILS TO PRINT
JA: What HP model do you have?
Customer: HP DESKJET 3520
JA: How long has this been going on with your DeskJet?
Customer: FOR THE PAST TWO WEEKS
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: I DON'T UNDERSTAND WHERE THAT IS/?
JA: What confuses you?
Customer: where do i find the os?
JA: The Printer Technician will be able to walk you through that. Anything else you want the Printer Expert to know before I connect you?
Customer: please help me?

Hi, I am VanHilton M Welcome to JustAnswer premium service, thank you for utilizing this service.

I will be assisting you to fix the issue you are having.

Which Version Of OS/Windows install to your computer 10, 8, 7?

Customer: replied 5 days ago.
10

Let's start with a Printer Reset

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.

Customer: replied 5 days ago.
WHAT NEXT?

If now work do it twice.

Customer: replied 5 days ago.
I am no further forward with the resolving of this query!

What exact error message you receive when you try tom print?

VanHilton M,
Category: Printers
Satisfied Customers: 8698
Experience: Computer Technician/ Sales Clerk at Roniel Jayectin
VanHilton M and 5 other Printers Specialists are ready to help you

Dear Valued Customer, Thank you for choosing premium services, please open the following link on your computer system for Secure Remote Assistance,

https://join.zoho.com/964978874

Dear Valued Customer, the earlier session link is expired now, please let me know when you are ready to send another session link. Thank You

Customer: replied 2 day ago.
The printer is still not printing
Customer: replied 2 day ago.
Hello.I’m sorry to report that the printer is still failing to PRINT.I’m totally confused by all the messages that appear on the screen. Np longer sure what I have committed myself to!

Please check your ink level