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Rafi
Rafi, Engineer
Category: Printers
Satisfied Customers: 10817
Experience:  IT Manager
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On Epson XP-412 have cleaned heads several times but still

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On Epson XP-412 have cleaned heads several times but still have missing dots
JA: What Epson model do you have?
Customer: XP-412
JA: How long has this been going on with your Epson printer?
Customer: on and off some will but today can not correct
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: new Windows 10 installed after hard drive errors
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: don't think so
Customer: replied 5 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 5 days ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.

Hello. Welcome to Just Answer, an independent paid Question and Answer support site. I am Rafi with 15+ years of experience and will try to do my best to help you today. Please note Secure Remote Assistance and Phone Calls are auto-generated messages which are optional to accept. I am sorry to hear that you are having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly. May I know what troubleshooting have you done?

Customer: replied 5 days ago.

I have run nozzle check several times

Have you opened the unit and cleaned the nozzle manually?

Rafi and 3 other Printers Specialists are ready to help you
Customer: replied 5 days ago.
No

Here is the process: https://www.youtube.com/watch?v=M3QuVLHtT_o

Its not letting me call to the UK, I would need to cancel the call so you dont get billed for it.

Customer: replied 5 days ago.
ok

Thanks