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Windowspcfix, Consultant
Category: Printers
Satisfied Customers: 8614
Experience:  It Consultant
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My Printer TS6050has decided it will not scan. It will print

Customer Question

My Printer TS6050has decided it will not scan. It will print and copy OK. The day before it stopped I had used it to scan successfully. When I press the scan button and then scan to computer it seems to go througgh the motions of scanning but the warm up message does not come on and after the scan traverse it simply returns to -place docs. please sugest solution.
JA: Is there an error code on your TS6050HAS when you try to scan?
Customer: No but at the bottom left corner it shows USB
JA: When did you last update the printer driver software?
Customer: Probably ages agoi!
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No
Submitted: 4 months ago.
Category: Printers
Expert:  Windowspcfix replied 4 months ago.


My name is James

Welcome to Just Answer, I am sorry you are having a techincal Issue

I know these can be Frustrating, I will be working with you to fix these issues to get you fixed up ASAP

Let me know when you are ready to continue

Cheers James

Expert:  Windowspcfix replied 4 months ago.


We need to re-install the printer.

Click the Link above, and download the driver and re-install the printer driver and follow the on screen screens to set it up

Cheers James